Return & Refund Policy

Return & Refund Policy

Effective Date: June 17, 2025

At Giftsbluez, your satisfaction is our priority. We are committed to providing you with high-quality, American-made apparel and a transparent, fair return and refund process. This policy outlines the conditions and procedures for returning items and receiving refunds, ensuring compliance with Google Merchant Center policies and building your trust.

1. Applicable Market

This Return & Refund Policy applies exclusively to purchases made and shipped within the United States. We do not currently accept returns or process refunds for international orders.

2. Types of Returns

We categorize returns into two main types:

A. Returns & Refunds for Damaged, Defective, or Incorrect Items (Our Error)

We take great care in fulfilling your order, but sometimes errors happen. If you receive an item that is damaged, defective, or incorrect due to our mistake, we are here to make it right.

  • Eligibility: This policy applies to T-shirts, Hoodies, Sweaters, and Mugs that are:

    • Received in a damaged condition.

    • Found to be defective upon arrival or within a reasonable inspection period.

    • Incorrect (e.g., wrong size, color, or item) compared to your order confirmation.

  • Return Window: You must report the issue and initiate a return request within 90 days of receiving your order.

  • Condition of Returned Items: For damaged/defective items, please do not attempt to repair them. Return them in the condition they were received. For incorrect items, they should be returned unworn, unwashed, and with all original tags attached (if applicable).

  • Return Shipping Cost: Free ($0) return shipping. We will provide you with a prepaid shipping label.

  • Refund Processing: Once we receive and inspect the returned item, a full refund will be processed to your original payment method within 5 business days.

B. General Returns (Customer Responsibility for Shipping)

If you wish to return an item for reasons other than our error (e.g., change of mind, incorrect size chosen by customer), you may do so under the following conditions:

  • Eligibility: This policy applies to T-shirts, Hoodies, Sweaters, and Mugs.

  • Return Window: You may return eligible items within 90 days of receiving your order.

  • Condition of Returned Items: Items must be returned in their original condition, unworn, unwashed, and with all tags attached (if applicable). Items that do not meet these conditions may be subject to a partial refund or refusal.

  • Return Shipping Costs: Return shipping costs are the responsibility of the customer.

  • Shipping Method: Packages must be returned prepaid. We do not accept C.O.D. (Cash on Delivery) deliveries. We strongly recommend using a trackable shipping service (e.g., USPS, FedEx, UPS) and retaining your proof of postage, as we cannot be responsible for returns lost in transit.

  • Refund Processing: Once we receive and inspect the returned item, a refund for the purchase price of the item (excluding original shipping costs) will be processed to your original payment method within 5 business days.

3. Refunds

  • Method: All refunds will be issued to the original payment method used for the purchase.

  • Timing: Once initiated by Giftsbluez, please allow 5 business days for the refund to be processed by your financial institution and appear in your account. Processing times may vary depending on your bank or credit card company.

  • Original Shipping Fees: Original shipping fees are non-refundable, except in cases where the return is due to our error (damaged, defective, or incorrect items).

4. Restocking Fee

  • No Restocking Fee: We do not charge any restocking fees for returns, whether they are due to our error or general returns.

5. Items Not Eligible for Return

While our policy is broad, please note that this policy specifically covers T-shirts, Hoodies, Sweaters, and Mugs. Any other products that may be introduced in the future might have different return conditions, which will be clearly stated on their respective product pages or a separate policy.

6. Return the Package To

Please ensure all eligible returns are sent to our operating address:

Giftsbluez Returns Department 3018 Clinton St Abilene, TX 79603 United States

7. How to Initiate a Return

To ensure a smooth return process, please follow these steps:

  1. Contact Us First: Before sending anything back, please contact our customer support team to initiate your return request. This allows us to provide you with specific instructions and, if applicable, a prepaid shipping label for returns due to our error.

  2. Provide Information: In your email or call, please include:

    • Your order number.

    • The item(s) you wish to return.

    • The reason for the return (e.g., damaged, defective, incorrect item, or general return).

    • For damaged or defective items, please attach clear photos of the damage/defect.

  3. Receive Instructions: Our team will review your request and provide detailed instructions on how to return your item, including the return shipping address.

  4. Package Your Item: Securely package your item(s), ensuring they meet the condition requirements specified in Section 2 for your type of return.

  5. Ship Your Return:

    • For Returns Due to Our Error: Use the prepaid shipping label we provide.

    • For General Returns: Ship the item(s) to the address provided in Section 6. Please ensure the package is prepaid, and we highly recommend using a trackable shipping service.

  6. Confirmation: Once your return is received and inspected, we will notify you of the status of your refund.

8. How to Contact Us

If you have any questions about our Return & Refund Policy or need assistance with a return, please do not hesitate to reach out to our customer support team.

  • Website: giftsbluez.com

  • Email: [email protected]

  • Phone: +1 919-666-2111

  • Operating Address (Shipping & Support Center): 3018 Clinton St Abilene, Tx 79603, United States

  • Support Hours: Monday – Sunday: 8:00 AM – 8:00 PM (PST Los Angeles)

Giftsbluez is a registered trademark of DEBRAH ARRIOLA LLC, a company incorporated in 2023 and legally headquartered at 1602 N 16th St, Abilene, TX 79601, USA. Our EIN is 93-4770077. The owner/operator is DEBRAH ANN ARRIOLA.

9. Related Policies

For further information regarding your purchases and our business practices, please refer to our other comprehensive policies:

  • Shipping Policy: Learn about our shipping costs, delivery times, and tracking information.

  • Cancellation Policy: Understand how and when you can cancel an order.

  • Privacy Policy: Discover how we collect, use, and protect your personal information.

  • Terms of Service: Read the full terms and conditions governing your use of the Giftsbluez website and services.