FAQs

Frequently Asked Questions (FAQs)

Effective Date: June 17, 2025

Welcome to Giftsbluez’s Frequently Asked Questions page! We’ve compiled answers to common questions about our products, orders, shipping, returns, and more. Our goal is to provide you with clear and concise information to ensure a smooth and transparent shopping experience, aligning with our commitment to customer satisfaction and Google Merchant Center guidelines.

1. About Giftsbluez

Q: What is Giftsbluez? A: Giftsbluez is an online store specializing in premium-quality, American-made apparel (T-shirts, Hoodies, Sweaters) and Mugs. Our mission is to help you express your unique personality through comfortable, stylish products crafted with care and integrity.

Q: Who operates Giftsbluez? A: Giftsbluez is proudly operated by DEBRAH ARRIOLA LLC, a company legally incorporated in 2023. Giftsbluez™ is a registered trademark of DEBRAH ARRIOLA LLC.

Q: Where is Giftsbluez located? A: Our legal headquarters (registered business address) is 1602 N 16th St, Abilene, TX 79601, USA. Our operating address, which serves as our shipping and support center, is 3018 Clinton St, Abilene, TX 79603, United States.

Q: What is your Employer Identification Number (EIN)? A: Our EIN is 93-4770077.

2. Orders & Payments

Q: What payment methods do you accept? A: We accept various secure payment methods, which will be displayed during the checkout process.

Q: Will I receive an order confirmation? A: Yes, once your order is successfully placed, you will receive an order confirmation email with your order details.

3. Shipping

Q: Which countries do you ship to? A: We currently ship exclusively to addresses within the United States.

Q: What is your shipping cost? A: We offer a flat rate of $4.99 on all orders, regardless of size or value, shipped within the United States.

Q: How long does it take to process an order? A: Orders are processed and prepared for shipment within 1 to 2 business days (Monday–Friday, excluding holidays).

Q: What is your order cut-off time? A: Orders placed by 2:00 PM PST (Los Angeles) on business days will begin processing on the same day. Orders placed after that time will be processed on the next business day.

Q: What are the transit times for orders? A: Once shipped, your order typically arrives within 3 to 5 business days.

Q: What is the total estimated delivery time? A: Combining processing and transit times, you can generally expect your order to be delivered within 4 to 7 business days from the time you place your order.

Q: How can I track my order? A: Once your order has been processed and shipped, we will send you a shipping confirmation email that includes a tracking number. You can use this tracking number to monitor the status of your delivery directly on the carrier’s website.

4. Returns & Refunds

Q: What is your return policy for damaged or defective items? A: We offer free 90-day returns and refunds for T-shirts, Hoodies, Sweaters, and Mugs that are damaged, defective, or incorrect due to our fault. We will cover the return shipping costs, and refunds are processed within 5 business days.

Q: What is your policy for general returns (e.g., if I change my mind)? A: You may return T-shirts, Hoodies, Sweaters, and Mugs for reasons other than damage or defect within 90 days of receiving your order. * Items must be returned in their original condition, unworn, unwashed, and with all tags attached (if applicable). * Return shipping costs are the responsibility of the customer and must be sent prepaid to 3018 Clinton St Abilene, Tx 79603, United States. We recommend using a trackable shipping service. * Refunds are processed within 5 business days after we receive and inspect the returned item.

Q: Is there a restocking fee for returns? A: No, there is no restocking fee for any returns.

Q: How long does a refund take to process? A: Once a refund is initiated, please allow 5 business days for the refund to be processed and appear back in your account. The exact time may vary depending on your bank or payment provider.

5. Cancellations

Q: Can I cancel my order? A: You may request an order cancellation within 24 hours of placing your order. Orders are processed quickly, and once an order has entered the processing stage (typically within 1-2 business days), we may not be able to stop the shipment.

Q: What happens if my order cannot be canceled? A: If your order has already entered processing and cannot be canceled, you will need to follow our standard Return & Refund Policy once you receive the item.

6. Contact Us

Q: How can I contact Giftsbluez customer support? A: You can reach our customer support team through the following channels:

Q: What are your support hours? A: Our support hours are Monday – Sunday: 8:00 AM – 8:00 PM PST (Los Angeles).

7. Intellectual Property

Q: Does Giftsbluez protect its intellectual property? A: Yes, all content and materials on our website, including text, graphics, logos, product designs, and the Giftsbluez™ trademark, are the property of DEBRAH ARRIOLA LLC and are protected by copyright and trademark laws. Unauthorized use is prohibited. For more details, please refer to our full Intellectual Property Rights Policy.

8. General Business Information

Q: What are Giftsbluez’s official business details? A:

  • Legal Business Name: DEBRAH ARRIOLA LLC

  • Registered Trademark: Giftsbluez™

  • Year Incorporated: 2023

  • Owner/Operator: DEBRAH ANN ARRIOLA

  • Registered Business Address: 1602 N 16th St, Abilene, TX 79601, USA

  • Operating Address (Shipping & Support Center): 3018 Clinton St Abilene, Tx 79603, United States

  • EIN (Employer Identification Number): 93-4770077

9. Related Policies

For more detailed information, please refer to our comprehensive policy pages: