Cancellation Policy
Effective Date: June 17, 2025
At Giftsbluez, we understand that sometimes you might need to cancel an order. We strive to make our cancellation process as clear and straightforward as possible, in line with our commitment to transparency and excellent customer service.
Please read this policy carefully to understand your options regarding order cancellations.
1. Our Cancellation Window
We process orders quickly to ensure prompt delivery of your American-made apparel. Therefore, our cancellation window is limited:
- You may request an order cancellation within 24 hours of placing your order.
- Orders placed by 2:00 PM PST (Los Angeles) on a business day will begin processing on the same day. Orders placed after 2:00 PM PST will begin processing on the next business day.
- Once an order has entered the processing stage (typically within 1-2 business days of placement, but potentially sooner depending on order volume), we may no longer be able to cancel it.
2. How to Cancel Your Order
To request a cancellation, you must contact us as soon as possible within the 24-hour cancellation window. Please have your order number ready when you reach out.
You can contact our customer support team through the following methods:
- Email: [email protected]
- Phone: +1 919-666-2111
Our Support Hours are Monday – Sunday, 8:00 AM – 8:00 PM (PST Los Angeles). We recommend calling us for the fastest response during support hours for urgent cancellation requests.
3. Timing & Refund Process for Canceled Orders
If your cancellation request is successful and your order has not yet entered the processing stage:
- Confirmation: We will send you an email confirmation that your order has been successfully canceled.
- Refund Initiation: A full refund will be initiated to your original payment method.
- Refund Processing Time: Please allow 5 business days for the refund to be processed and appear back in your account. The exact time may vary depending on your bank or payment provider.
4. After the 24-Hour Window
If your order has already entered the processing stage or more than 24 hours have passed since your order was placed, we may not be able to stop the shipment. In such cases:
- Order Will Ship: Your order will be shipped as originally planned.
- Follow Return Policy: Once you receive the item, you will need to follow our standard Return & Refund Policy if you no longer wish to keep the product. Please refer to our Return & Refund Policy page for full details on how to return an item.
5. Contact Us
If you have any questions about our Cancellation Policy or need assistance with an order, please do not hesitate to contact our customer support team.
- Website: giftsbluez.com
- Email: [email protected]
- Phone: +1 919-666-2111
- Operating Address (Shipping & Support Center): 3018 Clinton St Abilene, Tx 79603, United States
- Support Hours: Monday – Sunday: 8:00 AM – 8:00 PM (PST Los Angeles)
Giftsbluez is a registered trademark of DEBRAH ARRIOLA LLC, a company incorporated in 2023. Our registered business address is 1602 N 16th St, Abilene, TX 79601, USA.
6. Related Policies
For further information regarding your purchases, please refer to our other comprehensive policies:
- Shipping Policy: Learn about our shipping costs, delivery times, and tracking information.
- Return & Refund Policy: Understand the process for returns, eligibility criteria, and refund procedures for received items.
- Privacy Policy: Discover how we collect, use, and protect your personal information.
- Terms of Service: Read the full terms and conditions governing your use of the Giftsbluez website and services.